Synaforce & baliosoft – a long-term trusted partnership
The partnership began before the company was founded, when the current managing director of baliosoft was still working for Microsoft in 2002 as a freelance consultant. Since then, Hardy Schett and his employees have been supporting Synaforce when it comes to process optimisation using content management and collaboration with MS technology.
baliosoft not only looks after Synaforce customers, but is also responsible for the implementation of the central platform for information exchange, organisation and project management at Synaforce internally. This is where bs one: portal, bs one: workplace, bs one: directory and bs one: companion come into play. This platform was initially operated in a hybrid manner for data protection reasons; it went live for use in the cloud on November 15, 2022.
Due to many years of experience, baliosoft is very familiar with the strengths, but also the weaknesses, of Microsoft technology. SharePoint is perfectly integrated in the MS world, but only covers around 50% of our requirements. bs one allows us the full functionality of SharePoint, so we were able to digitally map essential work processes quickly, with little effort and without interface problems.
Synaforce GmbH, Hofkirchen, Germany
Synaforce is a leading IT service provider and one of Germany’s Full Managed Service Providers for private, public & hybrid cloud, mobility, collaboration, SAP hosting and compliance. Since 1992, they have been serving customers across Europe and working with global manufacturer & system provider partners.
bs one & SharePoint in operation for the ongoing task of optimisation
Digitisation of work processes right through to your mobile phone
Not only Synaforce customers benefit from the possibilities that SharePoint offers through the Baliosoft developments in process optimisation. With the help of bs one: portal, workplace, directory and companion, you can gradually digitise your own work processes.
The primary use was in the structuring of unstructured data. The filing of information in complex projects often leads to essential information being lost. The entire company was therefore mapped with hierarchies and departments in bs one. However, once all the data has been allocated to the structures — a process that is nearing completion — the use of file systems is dispensed with. At the same time, everything that has been handled in a paper-based format will be switched to bs one in the future. Gradually, form after form is being converted.
bs one: companion
The Synaforce information portal is currently only available to employees internally. It serves as an employee information system, whereby, thanks to bs one: companion in the app, the individual employees receive exactly the information relevant to them in their own view. Whether tasks from customer projects, internal tasks or company events: thanks to the digital workspace available from your phone, time-consuming searches are avoided, everyone knows what they have to do and is always up to date.
Customers & suppliers benefit
Further development of the portal in the direction of customer communication is in the pipeline. Whether for stand-alone appointments, as a visitor book for registration purposes or even onboarding processes for customers — the bs one modules offer numerous options for making cooperation with customers more efficient.
Already successfully established in smaller projects — complete project management with customers and suppliers in bs one: workplace should become standard in all projects. This is particularly useful for time-consuming onboarding processes of hosting customers, which often have terms of a year or more.
It often takes months from the initial enquiry of the interested parties to the first appointments, kick-off meetings in which the requirements are determined, data transfer, to the preparation of the offer. Adjustments to the offer are almost the norm, because the meetings reveal additional requests that were not previously communicated. Transition planning is carried out in parallel with the drafting of the contract by lawyers. During this time, hundreds of emails are sent, countless documents are exchanged and a wide variety of tasks have to be completed. Until now, it was hardly possible to get a quick overview. With bs one: portal and workplace, this information is available at the touch of a button.
Projects with suppliers are also handled with bs one. Whether certifications, the handling of fault reports or the procurement of subsidies, internal or external projects: Wherever information exchange is crucial and a large number of tasks arise, bs one has successfully established itself at Synaforce.